We've made it easier than ever to find the answers you're looking for. Consider it customer "self-service" from CareLinc. But as always, contact us with specific questions on your account or equipment. We're happy to help.

What are CareLinc's hours?


We offer 24/7 emergency on-call service, but most of our retail locations are open Monday through Friday from 8:00am – 5:00pm. For the best accuracy you should see the LOCATIONS page to double-check the store closest to you.

Does CareLinc bill my insurance?


Absolutely! We’re insurance billing specialists! Simply provide CareLinc with a valid prescription and we will handle billing your insurance for the equipment you receive from us.

Does CareLinc participate with my insurance?


CareLinc participates with most insurances.

To see some of the most common insurances we participate with click here.

How can I switch to CareLinc and order my supplies?


We’d be happy to serve you! Contact CareLinc with your current Physician information and we’ll handle the rest. Most supplies can ship conveniently to your doorstep.

My insurance changed, what should I do?


Please notify CareLinc as soon as you receive your new insurance ID number and we’ll update your account. That way, any future orders with us will be billed to the proper insurance. We appreciate your help in keeping us up-to-date with your current information.

What is my deductible?


Unfortunately, we do not know everyone’s individual insurance plan so we might not be able to answer that for you. But the good news is, you can call your insurance or login into your account with them to find this information. If your plan has an administrator (like your human resources department at work?) they might be able to answer this for you, as well.

Can I use CareCredit at CareLinc?


Absolutely! We participate with CareCredit to make health expenses fit into everyone’s budget. Use your existing line of credit on purchases or apply for credit to use at CareLinc either online or in our stores! If you are purchasing anything through our Shop Direct store, please call into our customer service department to correctly process your CareCredit card at this time.

What is your return policy?


Merchandise may be accepted for exchange or refund within 30 days of purchase when accompanied by sales receipt. To receive a refund, item must be new and in the original packaging. Oxygen contents, disposable supplies, used bath items and special orders
WILL NOT be accepted for return, refund or credit. Any orders purchased online through our Shop Direct store need to be returned to a local CareLinc location at this time. We cannot accept any return shipments at this time.

*Some items may be subject to a restocking fee. (ex. Lift chairs / Scooters = 20% restocking fee)